Frequently Asked Questions

Have questions about our stunning jewelry collection? Our FAQ page is here to help. Get answers to your questions and shop with confidence.

1. What materials are used in your jewelry?

All our jewelry is made from 14K gold and is adorned with real diamonds and gemstones. We believe in using high-quality materials to create exquisite pieces that will last a lifetime.
2. Are your diamonds authentic?

Yes, all our diamonds are 100% authentic. We source them from trusted suppliers and ensure that they meet our strict quality standards. Each product will be sent with its certificate.
3. How do I know the jewelry is of good quality?

At Queen Jewelry Turkey, we are committed to providing our customers with the highest quality jewelry. Each piece is carefully handcrafted by skilled artisans and undergoes rigorous quality checks to ensure its durability and beauty.
4. Can I customize a piece of jewelry?

Yes, we offer customization services for select jewelry pieces. Please contact our customer support team to discuss your requirements and we will do our best to accommodate your request.
5. Do you offer a warranty on your jewelry?

Yes, we offer a one-year warranty on all our jewelry. This warranty covers any manufacturing defects.
6. In how many days will my order be delivered to cargo?

Your order will be shipped within 1 to 3 days. Express shipping is made to reach you as soon as possible.
7. How can I find out the order status and how can I track the cargo?

When your order is delivered to the cargo, you will be informed via e-mail. You can track your order with the cargo tracking number received via this e-mail.
8. What can I do if the size of the products I purchased does not fit me?

Our store offers 100% customer confidence. Ask what you want before or after the purchase and will be happily answered. If you are not satisfied with the product, please contact us.
9. Will taxes, duties and other fees be collected from me?

Taxes and other charges (if any) are borne by our store. You don't pay any extra fees except what you see on the checkout page.